Terms & Conditions

Agreement between Turkey Tours Company and its users/clients.

These Terms and Conditions (“Terms”) govern access to and use of Turkey Tours Company (“TTC,” “we” or “us”) websites, including but not limited to https://turkeytourscompany.com (collectively, the “Site”), and services, including but not limited to vacation, event and accommodation booking, guided tours, and any other services and products offered on the Site (collectively, the “Services”), by Site visitors and individuals who contract for, pay for, or otherwise utilize the Services provided by TTC (“User(s)”). As used herein, the terms “Turkey Tours Company” and “TTC” shall refer to Turkey Tours Company. Users may be referred to in these Terms as “you” and “your” as applicable. For the avoidance of doubt, all references to the “Site” in these Terms also include any Services offered through the Site.

Acceptance of Terms

1.1 If you do not agree to the Terms, please do not use the Site. By using the Site, and/or by making a booking with TTC, you acknowledge that you have read, understood, and agree to these Terms. These Terms, along with the conditions and policies set forth on the Site and in your Booking Confirmation, constitute the entire agreement between yourself and TTC. As used herein, the term “Booking Confirmation” shall mean a statement sent by TTC via email or text to you, which confirms the details of your booking through the Site.

1.2 Please check these Terms periodically for changes. TTC reserves the right to change these Terms without notice. Your continued use of this Site following the posting of any changes to the Terms constitutes acceptance of those changes.

1.3 IMPORTANT NOTICE: THESE CONTAIN A BINDING ARBITRATION PROVISION AND WAIVER OF JURY TRIALS AND CLASS ACTIONS IN SECTION 26. PLEASE READ CAREFULLY.

Privacy Policy

TTC will not sell your personal information. Any information, including personal information (e.g., your name, address, telephone number, e-mail address), that you transmit to the Site will be used by us in accordance with our Privacy Policy, which can be found here.

Eligibility

By using the Site, you represent and warrant that you are 18 years of age or older and competent to agree to these Terms. The Site is not available for use by anyone under the age of 18. If you are agreeing to these Terms on behalf of an organization, entity, or other group of individuals, you represent and warrant that you are authorized to agree to these Terms on that organization, entity, or group’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization, entity, or group).

Payments and Pricing; Promo Codes

4.1 Prices are listed on the Site in Euros, but they may also be viewed in US Dollars. All payments must be made in US Dollars, and all sales are considered as having been made in the State of Florida, United States. Foreign Exchange rates (“FX rates”) are built into pricing using a secure system, which updates once per day. The FX rates used on the Site are non-negotiable. Given that FX rates change throughout the day, our FX rates may differ from other FX rates stated on third-party sites. Please contact your credit card company directly if you are concerned about your bank charging you additional fees for making a purchase in a foreign currency.

4.2 Turkey Tours Company accepts the following credit cards: Mastercard, Visa, Discover, UnionPay, JCB, and American Express. All credit card processing fees are built into our prices, and TTC will not charge you any additional fees for credit card processing at checkout. Full payment by credit card is required to make a reservation. Payment will be listed as “Turkey Tours Company” on your credit card statement.

4.3 Subject to Paragraph 4.4. below, prices are fixed at the time of booking and generally will not be subject to surcharges; however, you may be required to cover any price increases resulting from actions by the government, institution, or organization that oversees and/or governs the tour location, or as a result of additions or changes to the exhibits at museums. Please note that while TTC always aims to avoid price increases, TTC reserves the right to charge Users additional amounts to cover such unexpected price increases.

4.4 Promo codes and special offers are subject to the explicit terms contained in the advertisement, email, or mailing for such codes and offers. Additionally, the following terms apply: (a) only one promo code may be used for a single booking; (b) promo codes may only discount the purchase price by the stated amount in the advertisement, email, or mailing, any additional inadvertent discount resulting from computer or human error will result in TTC requesting additional payment to cover the difference between the intended discount and unintended additional discount, and refusal by the User to pay the additional amount will result in cancellation of the booking; (c) the “SAVE 5” promo code DOES NOT apply to the Colosseum Underground and Colosseum night tours; (d) promo codes may only be used by the individual who was addressed as the recipient of the email or mailing that contained the promo code; and (e) promo codes may not be used on completed or past bookings.

4.5 Standard message and data rates may apply for any calls, text messages or e-mails with TTC. These would be charged by, and be payable by you, to your mobile service provider, or other internet or data provider. As mobile access, email delivery, and text message delivery are subject to your carrier network availability, such access and delivery are not guaranteed.

Modifications to Existing Tour Bookings

5.1 All requests to modify existing bookings and reservations must be directed to the TTC Customer Experience Team through our Help Center.
5.2 For all tours other than any tour which includes the Colosseum, including Rome in a day, TTC will make best efforts to accommodate a request to modify an existing booking without charging an additional fee, so long as the modification request is received by our Customer Care team more than twenty-four (24) hours in advance of the scheduled local start time of the tour. An additional fee will only be charged in the event that the request requires additional tickets to be purchased. For any tour that includes the Colosseum, including Rome in a day, modification requests must be made thirty-five (35) days prior to the date of the tour.

5.3 TTC reserves the right to cancel, change or substitute any tour that you have booked on the Site, at any time, for any reason.

Cancellation Policy

6.1 You are permitted to cancel your booking with TTC. All cancellation requests must be made through the My Orders page on the Site or submitted to the TTC Customer Experience through the Help Center. Whether TTC will issue a refund depends on two things (a) the type of tour booked, and (b) the timing of the cancellation request. See Paragraphs 6.2-6.4 below. TTC will use best efforts to issue you a refund with no additional fee, but TTC may have to charge a cancellation fee in certain cases, which will be deducted from your refund. Cancellation fees vary depending on the tour, circumstances of the cancellation, and costs incurred by TTC as a result of the cancellation. Some tours require the purchase of a ticket in advance, and this cost may be factored into the cancellation fee. TTC’s cancellation policy applies to cancellations due to travel delays and unforeseen circumstances, so TTC strongly recommends that you purchase travel insurance for your trip.

6.2 For all small group tours and activities, except tours that include the Colosseum, Rome in a day, or when tickets are sent to the user in advance, TTC will issue you a cash refund of your purchase price minus any cancellation fee, so long as the cancellation request is received by TTC at least twenty-four (24) hours before the start of the tour, as stated in your booking.

6.3 For private tours and activities, TTC will issue you a cash refund of your purchase price minus any cancellation fee, so long as the cancellation request is received by TTC at least seven (7) days before the local start time of the tour, as stated in your booking.

6.4 For any tour that includes the Colosseum, including Rome in a day, all cancellation requests must be submitted thirty-five (35) days prior to the date of the tour. Colosseum tickets are released one month in advance of the tour date. Our dedicated Ticketing and Procurement team will work to secure the tickets. If tickets are secured in your name, tours that include a Colosseum ticket, including Rome in a day, are non-refundable and non-transferable.

Force Majeure (Including Pandemic and War)

7.1 If TTC is forced to cancel a booking, including any Tours or Tickets, due to a Force Majeure Event (defined below), TTC will issue you a credit voucher equal to your purchase price. For purposes of these Terms, a “Force Majeure Event” means any significant interfering event outside of the Parties’ control which renders the obligations of the Parties impossible, impracticable, or unsafe, including, but not limited to, acts of God, war, the closing of international airports, riots, civil strife, labor difficulties, epidemics, pandemics, natural disasters, fire, accidents, death, or government orders.
7.2 Credit vouchers and gift cards are not redeemable for cash value. Credit vouchers and gift cards are valid for 36 months from the date of receipt.

Time and Date Changes by TTC

8.1 All date and times listed on the Site represent the local time of that specific travel destination, and not the User’s time zone. Sometimes, tours are subject to sudden and unexpected changes. Therefore, TTC reserves the right to change the start time, date, or meeting point of any tour or service you book through TTC. TTC will notify you of such changes by email, phone, and/or text using the information you provided during booking. For this reason, customers are required to insert valid/working phone numbers and emails. TTC will not be responsible for failed communications due to invalid phone numbers and/or emails.
8.2 Tours that are more susceptible to sudden time changes include but are not limited to: any tour or Service relating to the Colosseum. If any scheduling changes are unacceptable to you and there are no viable alternatives, with the exception of any tour including the Colosseum and Rome in a day, TTC will offer you a cash refund of your purchase price.

Disclaimer of Loss or Damages for Lost or Stolen Property

TTC is not responsible for any loss, damage, or injury that occurs during the use of Services, during the travel to or from its Services, as a result of any actions of third-party individuals or organizations, or as a result of the conditions of the toured premises or other locations and facilities used during your trip. Examples of such losses, damages, or injuries include, but are not limited to lost, stolen, or damaged baggage and personal items, assault, slips and trips, vehicle accident, illness, acts of terrorism, and spontaneous gladiatorial events and/or the events from the book of Revelations in the Bible. TTC is not responsible for the actions of its third-party service providers, such as drivers, guides, and partner tour operators. However, TTC partners with reliable and professional transportation service providers, guides, and partner tour operators and will ensure that all drivers are properly insured and licensed. It is the responsibility of each participant to keep a watchful eye on their personal effects.

Travel Insurance

TTC recommends that you purchase travel insurance. TTC may recommend an insurance provider, but any such recommendation shall not constitute any form of representation, warranty, guarantee, surety, or other contract or assurance as to the services provided by such insurance provider. In making a recommendation, TTC is not acting as an agent of either the User or the insurance provider, and in no case shall TTC intervene, take responsibility for, or otherwise participate in any future claims or disputes between the User and the insurance provider.

Special Assistance

If you or someone that you are traveling with requires special assistance or accommodation due to disability, mobility issues, dietary restrictions, or other impairments, please notify TTC and request special assistance or accommodation at the time of booking. TTC will make reasonable efforts to accommodate special requests but cannot guarantee that accommodations will be made. Not all historical sites are equipped for those with mobility issues. Travelers should know that handicap access is not required in certain countries as it is in the United States. Some sites, such as Ephesus, will be difficult to access for those in wheelchairs. Additionally, tour guides cannot and will not be responsible for providing personal assistance. For these reasons, TTC strongly recommends that any traveler requiring special assistance or accommodation schedule a private tour and be accompanied by a companion or aid who is responsible for providing all necessary assistance. A private tour will provide the most flexibility with times and tour routes can be modified to address your specific needs.

Minors

12.1 Any minor child (under the age of 18) who participates in a TTC Tour, or other Service must be accompanied by an adult. The accompanying adult is responsible for supervising the minor throughout the entire duration of the Service.

12.2 It is your sole responsibility to book the correct number and type of travelers, including without limitation, the age of the travelers at the time of booking the tour or experience. Any incorrect or misrepresented guest information provided by you to TTC at time of booking could result in TTC having to charge you for additional fees in order to organize or make changes for the correct type of ticket for the tour or experience.

Holidays and Closures

TTC conducts research and plans its tours to avoid cancellations due to holidays and closures. However, most museums in the countries we operate reserve the right to close immediately without prior notice, for any reason. TTC does not take responsibility for sudden closures at the direction of the government or tour site staff and management or interferences by labor strikes, protests, or other events outside the control of TTC. TTC will make best efforts to reschedule any affected tours, but this cannot be guaranteed.

License

Upon your acceptance of these Terms, we grant you a limited, non-exclusive and non-transferable license to access and use the Site and Services for your non-commercial personal use, and only as expressly permitted in these Terms. You shall not use or permit use of the Site or Services for any illegal purpose or in any manner inconsistent with the provisions of these Terms. If you are or become a direct competitor of TTC, you may not access or use the Services without TTC’s explicit, advance, written consent, and then only for the purposes authorized in writing. Any unauthorized use automatically terminates the permissions and/or licenses granted by us to you. Without limiting the foregoing, you may not: (1) interfere with others’ use of the Site or Services; (2) impair the Site’s operation or interfere with or disrupt the servers or networks on which it operates; (3) interfere with TTC’s exercise of its intellectual property rights; (4) frame or otherwise co-brand the Site or any content on the Site; (5) deep-link to any portion of the Site; or (6) use the Site or Services for any illegal purpose.

Turkey Tours Company Terms of Use

15. Ownership of Content

You acknowledge and agree that the Site contains certain information, such as text, graphics, images, videos, links, and other materials (collectively, “TTC Content”) that is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. You agree that as between you and Turkey Tours Company (TTC), TTC is the owner of TTC Content. You may not reproduce, distribute, republish, or retransmit any TTC Content or materials posted on the Site except as expressly permitted herein. Except as expressly authorized by TTC herein, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or TTC Content. Systematic retrieval of data or other TTC Content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from TTC is prohibited.

15.2 Disclaimer

The information contained on the Site is for general informational purposes only. The information is provided by TTC, and, while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will TTC be liable for any loss or damage, direct or indirect, arising from or in connection with the use of the Site.

Site User Information

When you post content on the Site or provide information to TTC, such as reviews or survey feedback (“User Content”), it belongs to you; however, you grant permission to TTC to use that content in connection with our Site. Accordingly, you grant TTC a non-exclusive, irrevocable, royalty-free, freely transferable, sublicensable, worldwide right and license to use, host, store, cache, reproduce, publish, display, perform, distribute, transmit, modify, adapt, commercialize, create derivative works of, and otherwise exploit the User Content in connection with our Site and Services. You represent and warrant that you have all the necessary rights to grant TTC the foregoing license for all User Content you submit in connection with the Site and will indemnify us for any breach of this representation and warranty.

Third Party Sites/Information

The Site may provide links to, or information gathered from, other sites on the Internet. TTC makes no representations whatsoever about these sites or this information. Other sites linked to the Site may contain information or material that some people may find inappropriate or offensive. The provision of links to, or information gathered from, other sites on the Internet should not imply TTC’s endorsement of any such sites or any association between TTC and these other sites’ operators. These sites are not under the control of TTC, and you acknowledge that TTC, its affiliates, and its licensors are not responsible for the accuracy, legality, decency, copyright compliance, or any other content of, or gathered from, such sites. You also acknowledge that TTC, its subsidiaries, its affiliates, and its licensors shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on the content, goods or services available on or through any sites linked to the Site, or your transmission of information, including personal data, to third-parties through such other sites.

Posting Guidelines

TTC may host message boards, blogs, chats, and other public forums on the Site and TTC’s social media accounts. Message boards, blogs, chats, and other public forums are intended to serve as discussion centers for users and subscribers of the Site. These are public forums, and any information that you post on the Site may be seen by anyone on the Internet. You agree not to post any defamatory, abusive, profane, threatening, offensive, or illegal materials or information. You also agree not to post statements or materials that constitute junk mail, spam, or unauthorized advertising, such as links to commercial products or services or any political campaigning. You also agree not to post any information or material protected by copyright, trademark, or other proprietary right without the permission of the copyright, trademark, or proprietary right owner. Users shall be solely liable for any damage resulting from infringements of copyrights, trademarks, proprietary rights, or any other harm resulting from such user’s submission or post. In addition, you grant TTC and users of the Site the nonexclusive right and license to display, copy, publish, distribute, transmit, print, and use such posted information or materials.

User Warranties

User hereby represents and warrants to TTC that: (a) you have all requisite rights and authority to use the Services under these Terms and to grant all applicable rights herein; (b) you are responsible for all use of the Services associated with your bookings; (c) you agree that TTC will not be liable for any losses incurred as a result of a third party’s actions; (d) you will use the Services for lawful purposes only and subject to these Terms; (e) any information, including documents, that you submit, upload, or send to TTC is true, accurate, and correct; and (f) you will not attempt to gain unauthorized access to the Site or the Services, other accounts, computer systems, or networks under the control or responsibility of TTC through hacking, cracking, password mining, or any other unauthorized means.

Disclaimer of Warranties

THE SITE, AND ALL CONTENT INCLUDED IN OR AVAILABLE THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE. THE SITE AND SERVICES ARE PROVIDED WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. TTC, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS COMPLETE, ACCURATE, RELIABLE, OR CORRECT; THAT THE SITE OR SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT OR SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CONTENT ON THE SITE OR FROM OTHER USERS WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IN ADDITION, ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE SITES IS DONE AT YOUR OWN DIRECTION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability

Under no circumstances shall TTC, its affiliates, or its licensors be liable for any consequential damages (including, without limitation, indirect, punitive, incidental, or special damages, damages for loss of profits, goodwill, use, data, or other intangible losses (even if TTC has been advised of the possibility of such damages) including, without limitation, any that result from: (i) the use of, or inability to use, the Site or the Services (ii) your reliance on advice, information, or other content on the Site; (iii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or transactions entered into through or from the Site; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on the Site; or (vi) any other material relating to the Site. TTC, its affiliates, and its licensors shall only be liable to the extent of actual damages incurred by you, not to exceed the purchase price received by TTC for the service giving rise to the liability. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if TTC has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, TTC’s liability in such jurisdictions shall be limited to the extent permitted by law.

Indemnity

You agree to defend, indemnify, and hold TTC and its subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees, harmless from any claim or demand, including attorneys’ fees, made by any third party that arise from (a) your access to and use of the Site and Service; or (b) violation of these Terms by you. TTC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with TTC in asserting any available defenses.

International Use

Accessing the Site from territories where the content or materials on the Site are illegal is prohibited. If you access the Site from locations outside of the United States, you do so on your own initiative, and you are responsible for compliance with local laws. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

Copyright Policy

Turkey Tours Company (TTC) respects the intellectual property rights of others and expects visitors to its Site to do the same. TTC will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your content has been copied in a way that constitutes copyright infringement, please contact us.