We understand that plans change. If you would like to cancel an existing booking, please review the questions and answers below and send your cancellation request to support@turkeytourscompany.com.
Can I receive a refund?
Whether Turkey Tours Company (TTC) will issue a refund depends on two things: (a) the type of tour booked and (b) the timing of the cancellation.
Small Group Tours and Activities: For all small group tours and activities, any activity where only a ticket is purchased, TTC will issue you a cash refund of your purchase price only if TTC receives your cancellation request at least 24 hours before the scheduled local start time of the tour.
Private Tours: If you booked a private tour, TTC will issue you a cash refund of your purchase price only if TTC receives your cancellation request at least 7 days before the scheduled local start time of the tour.
Is any refund or credit possible outside of the timelines stated above?
No.
Will there be a cancellation fee?
TTC will use best efforts to issue you a refund with no additional fees. However, TTC may have to charge a cancellation fee in certain cases, which will be deducted from your refund. The amount of any cancellation fee will depend on the tour, the circumstances of the cancellation, and the costs incurred by TTC as a result of the cancellation.
What if it’s not my fault that I had to cancel?
TTC’s cancellation policy applies to cancellations due to travel delays and unforeseen circumstances, so TTC recommends that you purchase travel insurance for your trip.
What happens if TTC cancels my booking?
Tours are subject to sudden and unexpected changes. If TTC has to modify or cancel a booking due to ordinary events, TTC will make best efforts to find an alternative tour that is acceptable to you. If an alternative is not acceptable or possible, TTC will offer you a full cash refund. However, if TTC has to cancel a booking due to certain major events, such as a pandemic, war, the closing of international airports, or acts of God, TTC will issue you a credit voucher, valid for three years, equal to your purchase price, instead of a cash refund.
What happens if TTC cancels my booking?
Cancellations must be made in writing and signed by the tour participant in the event that a tour participant cancels his or her reservation, the following fees will apply. Cancellation fees are agreed to be liquidated damages and are not considered a penalty.
Cancellation received in writing by Turkey Tours Company more than 60 days prior to departure are subject to an administrative fee of 15 % of tour rate per person.
If your request is received within 60 days, the following fees will apply.
CANCELLATION PROCESS FOR PACKAGE TOURS
Days before date of departure % of Entire Tour Cost
Between 60 and 45 days 15%
Between 45 and 31 days 35%
Between 31 and 14 days 65%
Between 14 and 7 days 80%
Between arrival and 6 days no show
CANCELLATION PROCESS FOR SHORE EXCURSIONS & DAY TOURS
Shore excursions and Day tours ( without flights) can be cancelled untill 48 hours before of arrival without any extra charges.( except hot air balloon ride and airplane tickets.) If the tours cancelled less than 48 hours of arrival % 100 of total tour cost will apply as “No Show”.
Important : If the booking made through one of our local offices ex-Turkey that ” local rules & conditions ” apply as per the region purchased.
DOMESTIC FLIGHTS
Economy Class tickets are non-refundable.
Prime & Business Class tickets are refundable except service fee.