We understand that plans change. If you would like to cancel an existing booking, please review the questions and answers below and send your cancellation request to support@turkeytourscompany.com.
Can I receive a refund?
Whether Turkey Tours Company (TTC) will issue a refund depends on two things: (a) the type of tour booked and (b) the timing of the cancellation.
Small Group Tours and Activities: For all small group tours and activities, any activity where only a ticket is purchased, TTC will issue you a cash refund of your purchase price only if TTC receives your cancellation request at least 24 hours before the scheduled local start time of the tour.
Private Tours: If you booked a private tour, TTC will issue you a cash refund of your purchase price only if TTC receives your cancellation request at least 7 days before the scheduled local start time of the tour.
Is any refund or credit possible outside of the timelines stated above?
No.
Will there be a cancellation fee?
TTC will use best efforts to issue you a refund with no additional fees. However, TTC may have to charge a cancellation fee in certain cases, which will be deducted from your refund. The amount of any cancellation fee will depend on the tour, the circumstances of the cancellation, and the costs incurred by TTC as a result of the cancellation.
What if it’s not my fault that I had to cancel?
TTC’s cancellation policy applies to cancellations due to travel delays and unforeseen circumstances, so TTC recommends that you purchase travel insurance for your trip.
What happens if TTC cancels my booking?
Tours are subject to sudden and unexpected changes. If TTC has to modify or cancel a booking due to ordinary events, TTC will make best efforts to find an alternative tour that is acceptable to you. If an alternative is not acceptable or possible, TTC will offer you a full cash refund. However, if TTC has to cancel a booking due to certain major events, such as a pandemic, war, the closing of international airports, or acts of God, TTC will issue you a credit voucher, valid for three years, equal to your purchase price, instead of a cash refund.